Two years ago, on April 1st, 2023, we embarked on a journey that many found unconventional – launching a shared services company on a day synonymous with jest. Back then, even I’ll admit—there was a flicker of doubt. Not about the why, but the how. How do you build trust in an industry where efficiency is promised but rarely delivered? How do you turn shared services from a cost center into a growth engine?
Turns out, the answer was simpler than we thought: Show up. Every day. And do the work.
As the Bhagavad Gita teaches us, “Karmanye vadhikaraste ma phaleshu kadachana” – we have the right only to our actions, not to the fruits. Our focus was never on the skepticism but on the steadfast execution of our vision. Today, as we complete our second year, OpsMaven stands not just as a service provider but as a testament to resilience, innovation, and unwavering commitment.
The Year of Scaling & Strengthening Foundations
Year two was about consolidation and strategic growth. While the first year was about proving our model, the second year was about scaling it—expanding our capabilities, deepening client relationships, and refining our processes to deliver even greater value.
Our client base grew significantly, with repeat business and referrals accounting for a substantial portion of our new engagements—a clear indicator of trust and satisfaction. We expanded our service offerings, integrating deeper analytics and automation into HR, IT, and procurement functions, helping businesses reduce operational redundancies by a notable margin.
One of our proudest achievements this year has been the enhancement of our in-house technology framework. While we have always prioritized efficiency, this year marked a conscious shift toward smarter workflows. We are now moving toward incorporating AI-driven tools to further streamline operations, ensuring we stay ahead in an increasingly competitive Indian market where efficiency is no longer optional but imperative. Early internal pilots have already shown promising reductions in turnaround times, and we are excited to roll these out at scale in the coming year.
Navigating Challenges with Agility
The Indian business landscape in the past year has been dynamic, to say the least. Economic fluctuations, evolving compliance norms, and the rapid digitization of workflows demanded agility. Like Lord Krishna guiding Arjuna through uncertainty, we embraced adaptability as our mantra. Our team’s ability to pivot—whether in adopting new regulatory frameworks or optimizing cost structures for clients—has been instrumental in sustaining growth.
A key learning from this year was the importance of proactive problem-solving. Rather than reacting to market shifts, we invested in predictive analytics to help our clients anticipate operational bottlenecks. This forward-thinking approach has not only strengthened our credibility but also reinforced our role as true partners in our clients’ growth journeys.
Culture & Team: The Heart of OpsMaven
A company is only as strong as its people, and this year, we doubled down on fostering a culture of ownership, innovation, and continuous learning. Our team expanded, bringing in diverse talent that has enriched our problem-solving capabilities. Internal training programs and leadership development initiatives have ensured that as we grow, our people grow with us.
“Sanghe shaktih kalau yuge” – In this age, strength lies in togetherness. This timeless wisdom guides OpsMaven’s ethos. We’ve built more than a workplace; we’ve nurtured an ecosystem where collaboration is our compass, challenges are met with unified resolve, and every milestone – big or small – is a testament to what we achieve as one.
Looking Ahead: The Road to Greater Impact
As we step into Year 3, our vision is clear: to be the most trusted enabler of operational excellence in the Indian shared services space. We will continue to invest in cutting-edge technology, not for the sake of trends but to solve real business inefficiencies. AI and automation will play a pivotal role in this journey, helping us deliver faster, smarter, and more scalable solutions.
But beyond technology, our focus remains on the human element—understanding our clients’ evolving needs, nurturing our team’s potential, and staying true to the values that brought us here. The Gita reminds us, “Udhared atmanatmanam” – lift yourself by yourself. At OpsMaven, we interpret this as continuous self-improvement, pushing boundaries while staying grounded in purpose.
A Final Thought
April Fools’ Day may have been our launch date, but there’s nothing whimsical about what we’ve built. Two years in, we’ve moved past proving ourselves—we are now setting benchmarks. To our clients, partners, and team: thank you for believing in this journey. So here’s to Year Two—the year we stopped being a startup and started being a standard. The best, as they say, is yet to come.
Here’s to another year of meaningful work, relentless progress, and rewriting what’s possible.
Onward and upward!
